Frequently Asked Questions

An eSIM (embedded SIM) is a digital SIM built into your device. Unlike a physical nano-SIM card, it does not need to be inserted or removed. You activate it by scanning a QR code or downloading a carrier profile. The key advantage is convenience: you can switch plans instantly without handling tiny cards.

Yes! Many eSIM providers offer combined USA + Canada plans that work seamlessly in both countries. Your phone will automatically connect to partner networks when you cross the border. If you only need one country, single-country plans are typically cheaper.

No. When you add a travel eSIM, it works alongside your existing SIM (dual SIM). Your home number stays active for calls and texts, while the eSIM handles data. You can choose which line to use for calls and which for data in your phone settings.

Most eSIM plans for the USA and Canada offer 4G LTE and 5G speeds, depending on the plan and your device. In major cities, you can expect download speeds of 50-200 Mbps on LTE and up to 1 Gbps on 5G. Rural areas may have slower speeds.

Most travel eSIM plans are data-only, meaning they do not include a local phone number for calls. However, you can make calls using apps like WhatsApp, FaceTime, Skype, or Zoom over the data connection. Some premium plans do include a local number.

Activation typically takes under 5 minutes. After purchasing, you receive a QR code via email. Scan it in your phone settings, and the eSIM profile installs automatically. We recommend installing it while connected to Wi-Fi before your flight.

When your data allowance is used up, most plans simply stop working (no surprise charges). You can usually purchase a top-up or a new plan from the same provider. Some unlimited plans throttle speeds after a fair-use limit (e.g., 50 GB) rather than cutting off completely.

No, an eSIM profile is tied to one device at a time. However, you can delete it from one device and reinstall it on another (if the provider allows re-installation). Some providers offer multi-device plans for families or groups.

Yes! This is the most common setup mistake. Even though you are using a local eSIM, your phone may classify it as roaming. Go to Settings > Cellular > [eSIM line] > Data Roaming and make sure it is turned ON.

Yes, eSIM technology is very secure. The eSIM chip uses the same encryption standards as physical SIM cards. Profiles are downloaded over encrypted connections, and the eSIM cannot be physically stolen or cloned like a traditional SIM card.

Refund policies vary by provider. Most providers offer refunds if the eSIM has not been activated or installed. Once activated, refunds are typically not available. Always check the provider's refund policy before purchasing.

Yes, you need a Wi-Fi connection or existing mobile data to download and install the eSIM profile. This is why we recommend installing the eSIM before your trip, while you still have internet access at home or at the airport.